Heartbeat AI is a text analytics platform with a sole mission to understand emotions. We help organizations to understand people and to improve human experience. You can't improve what you don't measure.
Uncover how people feel: your consumers, customers, employees, patients
Our platform quickly transforms text input from any source - surveys, call center transcripts, customer reviews - into ten primary and a hundred secondary emotion categories, which are derived from thousands of words and phrases. These emotion groups reveal insights into the "deep why" behind behaviour, and are accessible through a user-friendly dashboard within minutes. We deliver the data essential for understanding the main drivers of human behaviour in depth, with accuracy, at scale, in near-real time.
Utilize any unstructured text data such as:
- Open-ended survey questions
- Interview transcripts
- Customer feedback
- Call center and chatbot transcripts
- Product reviews
- Employee feedback
Automated analysis validated by experts using the most comprehensive emotion taxonomy powered by NLP.
- Supports multiple languages
- DIY SaaS or full service
- CSV data appends
- Real-time API is available for custom integration
Review results in a comprehensive dashboard
- Correlate with custom topics
- Slice and dice with Meta Filters
- Garner insights yourself or with the help of our team
- Build out further with custom regression analytics
- Keep it ongoing with Pulse