Heartbeat AI is an emotion analytics platform. We help organizations to understand people to improve the human experience.
Uncover how people feel - your employees, customers, patients, citizens - and what drives their behaviour.
Our platform quickly transforms text input from any source - survey open-ends, call center transcripts, customer feed-back, product reviews, employee comments - into relevant emotion categories which are derived from thousands of words and phrases. These emotion groups reveal insights into the "deep why" behind behaviour, and are accessible through a user-friendly dashboard within minutes.