1. Ask how they feel
Pulse surveys with open-ended questions are easy and effective for checking in, building a connection, trust and understanding. Open-ended questions generate rich and insightful data.
2. Listen to understand and build empathy
When we see how people feel, even when their emotions are different from our own, we learn to understand each other better. This understanding leads to building cognitive empathy. Empathy is an essential part of an effective and sustainable social system.
3. Design powerful experiences
Listening and understanding is not enough if action does not follow. Once we understand how people feel, we can design moments of connection, trust, support and inspiration.