1. Ask how they feel
Pulse surveys with open-ended questions are easy and extremely valuable for checking in, building connection, trust and understanding. You will be surprised how rich and insightful they could be.
2. Listen to understand and build empathy
When we see how people feel, even when their emotions are different from our own, we are wired to understand each other. That understanding leads to building cognitive empathy. Empathy is an essential part of effective social systems, such as teams and organizations.
3. Act with intent, design powerful experiences
Listening and understanding is not enough if action does not follow. Once we understand how people feel in different parts of their journey, we could start designing moments of connection, delight, support and inspiration.