Heartbeat AI is an emotion analytics platform. We help organizations to understand people to improve the human experience.
Uncover how people feel: your customers, employees, patients, voters.
Our platform quickly transforms text input from any source - survey open-ends, call center transcripts, customer feed-back, product reviews, employee comments - into ten primary and a hundred secondary emotion categories, which are derived from thousands of words and phrases.
These emotion groups reveal insights into the "deep why" behind behaviour, and are accessible through a user-friendly dashboard within minutes. We deliver the data essential for understanding the main drivers of human behaviour in depth, with accuracy, at scale, in near-real time.