Heartbeat AI is a text analytics platform with a sole mission to understand emotions. We help organizations to understand people - customers, employees, patients - to improve the human experience.
Uncover how people feel
Our platform quickly transforms text input from any source - survey open-ends, call center transcripts, customer feed-back, product reviews, employee comments - into ten primary and a hundred secondary emotion categories, which are derived from thousands of words and phrases.
These emotion groups reveal insights into the "deep why" behind behaviour, and are accessible through a user-friendly dashboard within minutes. We deliver the data essential for understanding the main drivers of human behaviour in depth, with accuracy, at scale, in near-real time.